Welcome to Island
Marketing Ltd (Cozumel
Mexico Division)
Please ensure to read the following information which will help
you reserve your excursion. Excursions cannot be reserved
unless you agree to the Terms found below. The following Terms
are a comprehensive explanation of use of this website as well as
the method of how reservations are received, confirmed as well as
refunded in case of inclement weather cancellations or Ships not
arriving into Port.
A section has been added under various
Terms in order to explain the reasons behind some Terms, if you
require additional information please click on the
blue writing which will
open a side window for an explanation behind our rules. Even
though the explanations are not vital they will help with your
understanding of why rules have to be created in order to be fair to
all participants involved. Questions you may have may be
e-mailed to us prior to reserving your excursion by
CLICKING
HERE.
You may jump to the following sections by following the links
below.
Information Sent to our
Website by Client
Injury, loss of items,
tardiness
Transport Locations
Reservation Requests
Availability Notices
Deposits and Reservation
E-mails
Tentative Reservations
Deposit
Refunds
Excursion Cancellation
Excursion Refund
Information
Cancelled Excursions
Information
Island Marketing Ltd,
cozumelcruiseexcursions.com will not be held responsible for any
wrong omissions stated by reserved party (Purchaser), we assume no responsibility for incorrect dates, times, e-mail addresses, or
any other incorrect information provided to us by reserving
party (Purchaser). Excursions are reserved "as is" on the date
and times requested by "users" of our website.
Replies or
Confirmations not received by Clients may be due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser" or E-Mail
servers blocking our E-Mail responses, please return to our website
and resubmit request/confirmation(s)
in case of no response to
submitted request(s).
Island Marketing Ltd
will not be held responsible for
injuries,
death, loss of personal effects, or
late arrival of the "Purchaser"
to the pre-reserved excursion(s).
All Excursion pickups and meeting
locations are specified in the confirmation emails.
Excursion(s) availability
requests sent from Website "users" to Island Marketing Ltd do
not constitute a "booked" reservation. Island Marketing
Ltd will e-mail an availability report following an availability
request to the e-mail address provided by requesting party.
A secure/encrypted confirmed reservation form will be sent to
the purchaser stating availability being present for the
requested number of people and dates.
Availability is transmitted as
current availability,
Island Marketing Ltd will not be held
responsible if the requested excursion is no longer available by
the time a Credit Card Deposit is received to secure the
reservation. A valid major credit card will be needed to
confirm any reservation on our reservation system.
Once a credit card deposit for
the excursion(s) is received for the
excursion, excursion deposits will be automatically processed to
reserve/guarantee seating on the requested excursion.
E-mail
confirmations for the selected excursion will be sent to purchaser(s) by Island Marketing Ltd
(unless
otherwise noted) within 2 business days.
Confirmations will state: Type of excursion reserved, number of
passengers, deposit placed for the excursion, money due to
Operator at time of excursion, detailed directions for pickup,
excursion or additional relevant excursion information. E-mail
confirmations sent by Island Marketing Ltd for reserved
excursions must be printed and presented to the Operator(s) at
time of excursion. E-mail Confirmation(s) to be printed by
the "purchaser" for the
reserved excursion(s) will clearly state:
"Name
of Excursion Confirmed Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation.
It is the responsibility of Reserved Passengers (Client) to
ensure the reservation e-mail is received for the excursion.
E-Mail Reservations not received by
Clients may be due to incorrect e-mail addresse(s) placed
on our Reservation Forms by the "Purchaser" or E-Mail
servers blocking our E-Mail responses, please E-Mail our
Website or contact our Live Help Department
in case of no response to
submitted request(s).
Tentative Reservations ARE NOT
ACCEPTED BY OUR COMPANY.
Deposits are not refunded due to
client cancellations. Deposits are kept on credit to be used
for a period of 1 year from deposit payment date to be used in any
of our serviced Ports.
Credited deposits from cancelled excursions, or changed excursions,
not limited to: change in reserved passengers, changes in type of
Tour, changes in current pricing as opposed to past pricing, may not
be used towards excursion balances. Credited deposits are
non-transferable.
Deposits are fully refunded due to Ships not
calling Port for any reason, or due to Excursion Operator's
cancellation due to inclement weather. (For
refund procedure please click here) Deposits
are non-refundable with the exception of the two reasons listed
above. Cruise
Liners Excursions cancellations do not reflect our operational
capabilities, if your Cruise Liner has cancelled their excursion
it will not mean that our excursion of the same type is
cancelled. Please call the number provided in your reservation
E-mail in order to confirm a cancellation, or visit our Live
Help Department by visiting our website(s) or make your way to
the excursion's meeting location once in Port. Refunds
will not be honored for any reason once Excursions have
commenced.
Cancellations are honored
two weeks prior to your reserved excursion
Deposits are non-refundable. Cancellations with two weeks or more
notice must be submitted in writing by replying to the
original E-Mail Confirmation sent to reserved party e-mail address.
If cancellations are not received two weeks or more prior to the
reserved excursion the full charge for the excursion will be charged
on the "Purchaser" credit card. Cancellations due to "illness"
at time of excursion require a certified medical certificate from
your Ship's doctor which can be faxed to our office or presented at
time of excursion by participating group members.
Deposits are fully refunded if "Purchaser's" Cruise
Ship cannot come into the Port of Cozumel due to inclement
weather, if the Operator of the reserved excursion has cancelled the
excursion and cannot operate the excursion
due to inclement weather or due to excursion Operator cancellation. Operator(s)
reserves the right to determine if the excursion has to be cancelled
due to any reason.
Island Marketing Ltd must be notified, in writing,
within 2 weeks of cancelled excursion due to weather or operator
cancellation in order to obtain a full deposit refund.
Notifications must be sent to Island Marketing Ltd by replying
to the original E-Mail Excursion Confirmation sent to the
reserved parties E-mail address at time of confirmation, refunds
will not be honored without a sent copy of original
confirmation. The credit Card used for reserved excursion(s) deposit must be valid at time of refund, refunds
will not be processed if the Credit Card used for the initial
deposit is expired or invalid at time of refund.
No refunds (nor credits) of any kind will
be issued by Island Marketing ltd (Cayman) once a tour has
commenced.
Balances:
The balance owed
at time of excursion is shown on every reservation issued by
Island Marketing ltd (Cayman), the balance must be paid at time
of excursion to the Tour Operator or associated Guide. In the
case of a group reservation the total Balance must be paid in
"one lump sum", separate "per person payments" are not
accepted. Refunds due to Operators cancellations other than
inclement weather cancellations or Ships not calling Port will
be refunded by the Tour Provider at time of Tour.
THE BALANCE OF YOUR
RESERVED TOUR IS CLEARLY SHOWN ON YOUR E-MAIL RESERVATION.
THE E-MAIL RESERVATION YOU RECEIVED FOR THE RESERVED TOUR MUST
BE PRINTED AND SHOWN AT TIME OF TOUR. YOUR E-MAIL
RESERVATION IS YOUR TICKED FOR THE RESERVED TOUR. IT IS
THE RESERVED CLIENT'S RESPONSIBILITY TO PAY THE BALANCE AS SHOWN
ON THE RESERVATION. ISLAND MARKETING LTD (CAYMAN) WILL NOT
BE RESPONSIBLE FOR BALANCE OVERPAYMENT OR UNDERPAYMENT.
Please note:
In case of an early arrival or
late arrival of your Ship, reserved passengers must make their
way to the meeting area regardless of times stated in the
reservation or call the telephone number provided in the
confirmation to contact the operator. Cruise Liners
Excursions cancellations do not reflect our operational
capabilities, if your Cruise Liner has cancelled their excursion
it will not mean that our excursion of the same type is
cancelled. Please make your way to the meeting area in
order to ensure excursions are also cancelled by our Guides.
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